In Clearwell v7.1.5, it is possible to enable decryption of rights management protected emails and documents if this is configured in Clearwell. However, we are unable to provide the application with such a global permission to decrypt all email as it is a security and policy issue. If protected emails are processed into a case without RMS decryption enabled, it is currently difficult to isolate these specific documents from the other documents. There is no processing flag or exceptions report that identifies which documents are protected by RMS.
Can Clearwell update the functionality to allow these messages to be flagged or a report produced of all such documents?
These documents must already be identified under the hood of Clearwell somewhere anyway as they are decrypted if the case setup allows. As such, hopefully it is a quick fix to enable an additional flag to be added for the identification of these.
Thanks,
Conor.